Human Resources Impact on Business Performance: An E-commerce Capability Approach

Abstract—E-commerce (EC) not only holds the opportunities
for business growth but also posses the challenges. These
challenges have a significant impact on EC success. By
examining drivers of business performance in EC from a
firm’s resource perspective, the author conceptualizes three
antecedents of firm’s human resources that are critical for
business performance in EC based business: managerial
expertise, top management support and learning capability.
Defining EC capability by firm’s human resources it is
expected that EC have a significant contribution to business
performance (financial and non-financial performance).
In this paper we have proposed a conceptual framework to
find out the human resource attributes and its contribution in developing firm’s EC capability which may lead to better
performance. In effect this research provides a checklist for managers to utilize the human resources and redesign their strategies for the successful EC technology.