Behavioural issues in maintenance of university buildings

University buildings require maintenance to create a
suitable environment that supports and stimulates learning, teaching
and innovation. This article is concerned with identifying, evaluating and
categorizing the criteria of the university building users ’ value systems.
The criteria of the user value system or VALUCRITE are those that are
taken into account while making decisions on maintenance management
to enhance user satisfaction. For this purpose, this article reviews the
related literature and presents the outcome of a questionnaire survey.
Questionnaires were administered to 550 university building users in
Malaysia. Twelve criteria were addressed to the respondents measured
on a fi ve-point continuum scale. With 87 per cent response rate and
a cumulative mean score of 4.0516, six of the criteria have an individual
mean score more than the cumulative mean score. The data were both
satisfactorily reliable and valid. A multiple regression analysis performed
revealed that collectively the 12 criteria can signifi cantly explain user
satisfaction (F (12 439) = 33.576; < 0.05) Therefore, the criteria can actually
be used as screened criteria to ensure users ’ optimum performance with
the maintenance service of university buildings.