Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender

Ali, Muhammad Asghar and Ting, Ding Hooi and Isha, Ahmad Shahrul Nizam and Ahmad-Ur-Rehman, Muhammad and Ali, Shoukat (2023) Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender. Journal of Asia Business Studies, 17 (2). pp. 308-326.

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Item Type:	Article
Depositing User:	Mr Ahmad Suhairi Mohamed Lazim
Date Deposited:	07 Sep 2023 06:27
Last Modified:	07 Sep 2023 06:27
URI:	http://scholars.utp.edu.my/id/eprint/37213

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