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Oxley, A. (2005) The Benefits of Using ITIL in the Enterprise. In: The BCS Annual Review 2006. BCS.

Vasant, Pandian and Bhattacharya, A. and N.N. Barsoum, N. (2005) Fuzzy Patterns in Multi-level of Satisfaction for MCDM Model Using Modified Smooth S-Curve MF. In: Fuzzy Systems and Knowledge Discovery. Springer Berlin / Heidelberg, pp. 1294-1303. ISBN 978-3-540-28331-7

H., Zabiri and Y., Samyudia (2005) MPC DESIGN FOR CONSTRAINED MULTIVARIABLE SYSTEMS UNDER ACTUATOR BACKLASH. In: Dynamics and Control of Process Systems 2004. Elsevier Ltd. IFAC Publications, pp. 643-648. ISBN 0-08-044297-8