Development of a value maintenance management model for Malaysian university campuses

The purpose of building maintenance is to increase building’s life expectancy through delaying deterioration, decay and failure. Maintenance preserves, and improves building functional performance. However, a building is procured because of its value to the users. Thus the
purpose of maintenance should stem from the value the building contributes to users’ functional needs. It is not the physical condition that users want rather the functional performance. A building allows user to carry out their functions and activities to the best of their satisfactions, therefore it is a source of value creation. Through extensive literature and a case study, this
paper revealed there is lack of appropriate management in university building maintenance. This leads to poor service delivery, poor user satisfaction and unnecessary increase in maintenance cost. This is to also responsible for increase in maintenance backlogs. The purpose of this paper
is to create awareness on university building maintenance management in Malaysia and propose alternative maintenance management model for Malaysian university buildings. While the research focuses specifically on university buildings, many public and private sector institutions
face similar maintenance management problems. Therefore, this research has broader applications as the finding of this study is also applicable to other types of buildings and other countries as well.